Our Aims and Objectives

We aim:

To ensure we provide the very best nursing care for all our residents and to encourage and support their family and friends.

To provide an environment in which the resident’s emotional and spiritual needs can be met

To provide an atmosphere which will encourage residents to make their own choices about the care they receive

To encourage residents, family and friends to maintain close links with the management and be involved in decisions that are made about the home and the resident's care and welfare

To ensure anti-discriminatory practises are encouraged and followed in terms of race, religion, age and gender

To provide adequate short term emergency and day care for people living in the community where possible

To provide an efficient and cost effective service which meets the needs of the residents

Our Dignity in Care Charter

Our Charter underlines what a person can reasonably expect when they need and use our care services:

We promise to: 

Respect each individual for their uniqueness and make each individual feel that they matter.

Have zero tolerance of all forms of abuse

Promote and encourage positive and respectful attitudes

Support people with the same respect you would want for yourself or a member of your family

Treat each person as an individual with their own needs, wants, desires and expectations

Respect people's right to have relationships

Enable people to maintain independence, choice and control whilst managing any risks

Ensure that services are provided in a way that meets an individual's likes and dislikes

Act to alleviate people's loneliness and isolation

Respect people's rights to privacy and autonomy

Provide a personalised service and treat each person as an individual

Listen and support people to express their needs and wants

Engage with family members, carers and care partners where this is appropriate

Help to maintain all entitlements associated with citizenship

Ensure that people feel able to complain without fear of repercussions

Assist people to maintain confidence and a positive self esteem

Support them in the realisation of personal aspirations and abilities in all aspects of daily life

Adhere to guidance on nutrition in care homes and in the community and encourage nutritional screening

Ensure our services are properly staffed and funded and are properly trained, vetted, supervised and supported

Policies and procedures will be in place to support Dignity In Care, to challenge discrimination and inequality, and to respect individual needs, covering whistle blowing;  equal opportunity;  complaints and compliments and safeguarding adults  

To provide an environment in which residents' physical needs can be met  

Matron is our Dignity in Care Champion and personally responsible for ensuring that we do everything we can to fulfill our aims.