How are we doing ?

The Care Quality Commission  judged our services overall to be "Excellent", the top rating for any care home. 

What do people who use our services think ?

The results of our last Annual Quality Assessment survey (September 2009) confirm that residents and relatives continue to express high levels of satisfaction with the services we provide with 98.5% saying "Excellent" and 1.5% "Good".

We asked a wide range of questions related to how we did in the following areas and asked people to rank our performance excellent, good, average or poor.

* Choosing a care home - providing information people needed - "Excellent"  100%

* Health & Personal Care - including privacy and dignity   - "Excellent"  100%

* Daily Life and Social Activities - including helping people to be as independent as possible - "Excellent" 100%

* Meals and Mealtimes - providing a varied, appealing, wholesome diet - "Excellent"  100%

* Complaints, Legal Rights and Abuse - helping people to express their choices  - "Excellent"  92%,        "Good"  8%

* Premises and facilities - providing a comfortable, hygienic and homely environment - "Excellent" 97%, "Good"  3%

* Staffing and Management - providing competent, friendly staff and leadership from management - "Excellent"  100%

We set out below some views expressed by residents' relatives and friends:

Choosing a Care Home: “We (as a family) had a lot of questions which were all answered in full which helped enormously” JK wrote various comments on behalf of her mother (MS). Comments from GH (AT’s daughter): “Perfect for mum.

Health & Personal Care: RN (on behalf of his Mother JN) wrote that our Health & Personal Care was “Beyond Reproach”. “Superb in every way”. GH (AT’s daughter). “A care plan is in place which is revised on an on-going basis. When medication is given an assurance is made that the pills are actually taken” JK (for mother MS).

Daily Life and Social Activities: “Very pleased that mother’s links with the Methodist Church are maintained. Visitors are made to feel welcome and the staff always make good hosts” JK (for mother MS). “Good social activities. Good service tea and biscuits nicely served for visitors. Good Communion Service from St. Nicholas Church with Sue. Around 15 residents and friends also other Services good” (JW) “Everyone’s needs are taken into account”. GH (for AT).

Meals and Mealtimes: “Choice of meals seems to be spot on. Food and drink is an important issue in mother’s life and she enjoys the varied meals provided” JK (for mother MS). “J gets a bit fed up having his meals jellied but it is for his own good as he cannot swallow very well with Parkinson’s, part of their complaint. No complaint about the food” (JW) “Just right.”  GH (for her mother AT).

Complaints, Legal Rights and Abuse: “We have had no reason to raise a complaint but we are well aware of how to go about it andwho to approach if it became necessary” JK (for mother MS). “Just natural to express our thoughts”. GH (for her mother AT).

Premises and facilities: “The family have remarked on how clean and tidy mother appears and always nicely dressed. Hairdressing is much appreciated”  JK (for mother MS). JP (on behalf of his Father VP) wrote: “Quality and standard of house reflects standards within. A conservatory or area of sheltered seating would be nice to allow a change of scenery”. “Lovely!” GH (for her mother AT).

Staffing and Management: “Best staff and management certainly in the North West” RN (for mother EN). “Super” GH (for her mother AT). “We are aware that the excellent running and day to day maintenance of Ashlands comes from the top and that the caring competent attitude of the staff comes as a consequence of that” JK (for mother MS). “Really good carers, always friendly, work hard. Anna Mai & Arthur (owners) really nice, put patients first” (JW)

General Comments received: “Thank you so much for all the kindness and care you show to P and us”  (P & N H) Mr and Mrs W

"Could not be happier. We would not put our father anywhere else. Well done! Keep up the good work" 

Mrs W

"It has been a great relief to me that my husband has been in Ashlands' care the past 3 years"

Mrs P

"Could not be better"

Mr D W

"I am extremely pleased with the care provided for P - the service is excellent"

Mr D P

"Thank you for making Christmas such a happy occasion for the residents and their families"

I ’s family

"I feel I can approach management with any concerns.  My mother’s twilight years have been more than catered for. Ashlands is more than a nursing home - it is my Mum’s home. Her stay at Ashlands has not only brought some order to her turbulent life but has extended and enhanced it"

Mrs C S

"We appreciate the efforts that were made to help Mum to settle and the extra effort that is made on special occasions e.g. birthdays and Christmas"

Mr & Mrs P

"I feel the home (particularly through the Matron and staff) help my mother to maintain her familial role. I have an excellent relationship with nursing staff which enables me in decision making in which my Mother is involved. All the above have given my Mother a much better quality of life taking my Mother's particular needs into consideration"

Mrs J H